What we deliver

Tailor made surveys:
Each survey is designed specifically for an individual client, reflecting the needs and concerns of its staff, customers and organisation.

Structured process:
ICMA works closely with your management team, following a step-by-step approach to ensure that appropriate attention is paid to all aspects of the research from the initial project analysis & questionnaire preparation through data collection, analysis, interpretation and results.

Action oriented results:
ICMA presents survey findings in a straightforward, intelligible format to facilitate determination of priorities and the clear action plans necessary to improve your company’s position.

Benchmarking:
Most surveys typically have some key questions in common. ICMA has developed a database of such core questions which allows us to benchmark your results against those of similar organisations.

Culturally neutral results:
People express themselves in many different ways particularly across a range of countries or cultures. ICMA’s statistically robust analytical tools allow for such variations - facilitating a clear understanding of differences in experience without distortion due to differences in expression.